Returns & FAQ

We are dedicated to ensuring you are pleased with our merchandise, with an emphasis on quality. Below are the terms and guidelines concerning returns, refunds, and quality assurance:

Quality Assurance:

  • Should you encounter any print errors or visible quality issues, we are here to assist. We will replace or refund the affected item within 30 days of the purchase date.
  • If a return is necessary due to a defect, we will cover the return shipping costs.
  • We do not accept returns nor provide refunds for non-defective items.

Reporting Quality Issues:

  • In the event of quality issues, provide clear photographs of the items on a flat, well-lit surface to expedite the resolution process.
  • For quality issue notifications, reach out to us at [email protected].

Cancellations:

  • Once an order has been placed, it cannot be cancelled. Ensure to review your order thoroughly before finalizing the purchase.
  • After receiving your order, a 30-day window is available to address any quality concerns.

Damaged/Quality Issues:

  • Include a photograph showcasing the quality issue or the damaged section of the item for a swift resolution. Photos taken on a flat surface, with the tag and error clearly displayed, are most ideal.

Refunds:

  • Refunds processed through your credit/debit card will reflect in your bank account within 7 to 10 business days, depending on your bank’s policies.

Accepted Payment Methods:

  • We accept payments via credit/debit cards, Google Pay, and Apple Pay.

International Taxation Information:

  • If you’re ordering from outside the UK, be advised that international orders may incur import taxes, duties, or other customs charges which will be your responsibility to cover.

Additional Return Information:

  • Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
  • Claims deemed an error on our part are covered at our expense.

Wrong Address or Unclaimed Shipments:

  • If an address is deemed insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Sealed Goods:

  • We do not accept returns of sealed goods such as face masks, which are not suitable for return due to health or hygiene reasons.

Notification for EU Consumers:

  • According to Article 16(c) and (e) of Directive 2011/83/EU from the European Parliament and the Council dated 25 October 2011 on consumer rights, the right of withdrawal does not extend to goods made to the consumer’s specifications or are clearly personalized, and sealed goods which were unsealed after delivery, rendering them unfit for return due to health protection or hygiene concerns.